Most items sold on Cielum may be returned for a refund within 30 days upon receiving your order.

1. Return & Exchange Requirements for Return-Eligible Items

• All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging.
  
• When returning or exchanging items, customers must use a shipping method providing tracking information.

2. Non-returnable items:

Damage/Lost caused by customers is non-refundable.

3. General Return Process

• Return Method: By Mail
• Initiate a return: Please email us at contact@cielum.us with photos and/or videos of the items and let us know your order number.
• Ship the item back: Our support team will promptly evaluate your order and provide you with the correct return address and detailed instructions to ensure your return is processed smoothly and safely.

4. Return Charge

If the return is due to our problems (such as incorrect products, or quality problems with products), we will provide a full refund for you;

The buyer should pay the freight if the return is due to the buyer’s problem (such as: don’t like/ unwanting the item, or ordering the wrong product/size).

A 10% restocking fee will be charged if you return for the following reasons: don’t want/need/like it, ordered the wrong product/size.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Our Terms of Service

This website is operated by Cielum. Throughout the site, the terms "we", "us", and "our" refer to Cielum. Cielum offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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